Budgeting Tip – Don’t Want It? It’s Defective? Tips for Making Returns

Tips for making returns to the store {Saving Up for Disney}

If you got it home and changed your mind, don’t keep it or give it away…take it back to the store and get a refund! It’s broken or defective, even months after you bought it? Again, take it back and either get a replacement or a refund!

My husband has earned the title “King of Returns” for a reason. He knows the policies of the store before he buys so he knows his consumer rights to return or exchange if the item is broken, defective or just simply doesn’t work out.


Don’t want it, Don’t need it

  • Tried on a blouse at Kohl’s but wanted to see how it looked with a particular pair of pants at home. Bought the blouse, it didn’t work out so back to the store it went.
  • Ordered a pair of shoes online from 6pm.com but they were the wrong size. Used their return label to get the right size.
  • Tried a new color lipstick at Target. Oh boy, wrong color for me! Returned it for a full refund, no issues.
  • Purchased clothes from Lands’ End online (free shipping) and whatever didn’t fit, I was able to return directly to my local Sears store.

What do you have in your home that you bought and had second thoughts about once you got it home. You should have taken it back but you kept it instead? From now on, when you bring something home, retain all the packaging and tags for one week. If that blender just doesn’t mix as well as you’d expected, clean all the parts, box it back up and return it to the store. The more timely the return, the more likely the store will accept it back without issue.


Defective or damaged items

  • We had plants die within a week of buying them. My husband took them out of the ground and returned them to Home Depot for a full refund.
  • The hanging loop on my daughter’s backpack frayed and L.L. Bean replaced it for free (they no longer had the same style so we had to choose a new one, which was totally fine with her).
  • My new craft table from Costco had a sway in the middle and was off balance so my sewing machine was bouncing up and down when I ran it…back to the store went the table.
  • The knob on our Cuisinart Griddler melted after we’d had it for a year! I looked at the warranty info online and was told to return the item to any Cuisinart retailer for an exchange, which we easily did at Kohls.

If that t-shirt hem unravels the first time you wash it, take it back with the tags and let them know what happened. At the very least you’ll receive back a store credit and you won’t be stuck with something that didn’t hold up to the proper quality.


Know the Store’s Policy

Kohl’s return policy is legendary…return anything at any time for any reason. Home Depot, Target and CVS are easy as well. Read up on the store’s return policy (in particular before making large purchases) so you’ll know what your return window is and if there is a restocking fee.

My construction worker/electrician husband will only purchase tools from Home Depot or Sears because the return policies are so great that if a tool breaks or wears out, it can exchanged for a new one.


Keep receipts, sometimes.

Some stores will not accept returns at all without a receipt. Some will only give store credit without a receipt. Some stores limit their returns to within a certain timeline. If you are shopping at smaller shops or boutiques, keep your receipts. At bigger stores, they may have a record of your purchase so you may not need your receipt to return.


Handy Links:

Good Housekeeping –How to Shop Smart so You Can Return Almost Anything

Lifehacker – How to Return Nearly Anything Without a Receipt